Privacy Policy

1. Introduction

Welcome to Crystalcarvings ("we," "our," or "us"). As a China-based B2B supplier of natural crystal carvings, gemstone decor, and mineral specimens, we are committed to protecting the privacy and security of our wholesale buyers, distributors, and business partners.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for wholesale quotes, or place B2B orders with us. Please note that our services are intended exclusively for business-to-business (B2B) transactions.

2. Information We Collect

To effectively serve our wholesale clients, we collect information primarily related to your business and sourcing requirements. This includes:

• Business Contact Information: Your name, company name, email address, WhatsApp number, and business address.
• Order & Sourcing Details: Product inquiries, custom shape/size requests, material preferences, private label requirements, and mixed lot specifications.
• Shipping Information: Delivery addresses and logistics preferences necessary for export packing and global shipping.

3. How We Use Your Information

We use the information we collect exclusively to facilitate our wholesale relationship with you. This includes:

• Providing fast and accurate quotations based on your photos, sizes, and quantities.
• Processing small trial orders, mixed style orders, and bulk wholesale purchases.
• Managing OEM/ODM custom crystal production and private label packaging requests securely.
• Coordinating safe and efficient global export and shipping to your retail shop or warehouse.
• Communicating with you via WhatsApp or Email regarding order status and new product catalogs.

4. Information Sharing & Disclosure

We respect your business confidentiality. We do not sell, rent, or trade your business information to third parties. We only share necessary information with trusted third-party service providers who assist us in operating our business and fulfilling your orders, such as:

• International logistics and shipping partners (e.g., DHL, FedEx, sea freight forwarders).
• Secure payment processing partners.

OEM Confidentiality: We strictly protect your custom OEM designs, private label packaging, and exclusive product lines, ensuring they are never shared with or sold to other buyers.

5. Data Security

We implement appropriate technical and organizational security measures to protect your business data against unauthorized access, alteration, disclosure, or destruction. Whether you are placing a small trial order for your online store or ordering bulk custom shapes for a private label brand, your sourcing data is handled with strict confidentiality.

6. Your Rights

As a valued B2B partner, you have the right to request access to, correction of, or deletion of your business contact information stored in our records. If you wish to update your shipping details, communication preferences, or request the removal of your data, please contact our sales team using the information provided below.